★FAQS
Help & information
FAQS
Certification Food Safety
Are your products certified and compliant with New Zealand food safety standards?
We are the AFS certified bubble tea supplier in NZ, adhering to the highest European food safety standards. Our products hold certifications such as NZ AFS, NZ NP1, America Free Sale, HACCP, and ISO22000, ensuring food safety and easy audit compliance.We use premium ingredients to create products of the highest quality and concentration, resulting in superior taste. Please feel confident in purchasing from us. Contact us here for more information.
Ordering & Purchasing
How can I get your product catalogue and price list?
You’re welcome to browse our product catalogue and prices anytime on our website. If you’re a business customer and would like a personalized quote, just reach out to us—we’d be happy to help! Our account manager will provide you with a quotation tailored to your needs.
Can I request product samples?
Yes, we offer product samples exclusively to new business customers. If you represent a business and would like to experience the quality and taste of our products, please fill out the form here: https://modoo.co.nz/contact/. Our team will be happy to assist you!
Is there a minimum order quantity? Can I order in small quantities?
We offer flexible purchasing options—both small and bulk orders are welcome. For details about minimum order quantities, please consult our product consultants. Contact us here.
Do you offer discounts/B2B pricing?
Yes! While anyone is available to order online, we offer discounted prices for all our products if you are a business or starting up a business. Send us your business inquiry for more information.
What is the expiry date of your products?
Generally our range of procducts best before date is 1 - 1.5 years. If you need exact dates, please contact your product consultant.
How do I store the products?
Unopened and opened products of our concentrated juices, tea leaves, non-dairy creamer, and flavoured powders can be kept on shelf, away from sunlight. This also includes unopened toppings range.
OPENED TOPPINGS range (agar jelly balls, popping boba, and coconut jelly) must be stored in an airtight container and kept refrigerated. Ideally best to use within 3 months for best quality of taste.
OPENED TOPPINGS range (agar jelly balls, popping boba, and coconut jelly) must be stored in an airtight container and kept refrigerated. Ideally best to use within 3 months for best quality of taste.
Can I buy your products as an indivdual/private?
Our wholesale factory is operated as B2B/business startups at this stage. We will be looking into selling as online retail later in the upcoming months.
Customisation Partnership
I'm a business owner/starting-up a business, how do I order?
If you have already been assigned to one of our product cosualtant, you are welcomed to register on our web store. Once we confirm which client/business you are, you can login to start placing orders.
For new business owners, please contact us first by providing some details about your shop operation or business type (eg. business name, location, work contacts). We will assign one of our product consultants specific to your area and they'll be happy to get in touch with you for further assistance.
For new business owners, please contact us first by providing some details about your shop operation or business type (eg. business name, location, work contacts). We will assign one of our product consultants specific to your area and they'll be happy to get in touch with you for further assistance.
Do you offer custom branding or OEM/ODM services?
Yes, we support OEM/ODM and custom branding services. Customers with their own brand requirements are welcome to contact us for further discussion. Contact us here.
Are there any promotions or long-term partnership discounts?
We regularly launch promotional campaigns and offer exclusive discounts to our long-term partners. Please follow us or contact us for more information. Contact us here.
Technical Aftersales Support
What kind of technical support do you provide?
We offer free training, complimentary posters, and free tasting sessions to all new and existing customers to help you start your business smoothly. Contact us here.
What is your after-sales service and return/exchange policy?
If you receive products with quality issues, please contact us promptly. We will handle any returns or exchanges appropriately.
Product Recommendations Updates
What is the Difference Between Non-dairy and Dairy-free?
Many consumers are confused about the terms "Non-dairy" and "Dairy-free" when shopping for food products, especially when it comes to items like creamers, cheeses, and other dairy substitutes. This FAQ will clarify the differences, explain the regulatory background, and provide guidance on choosing the right product for your needs.
What does "Non-dairy" mean?
Definition: According to the FDA (Food and Drug Administration), "Non-dairy" products are those that do not contain traditional milk or cream but may still include small amounts of milk-derived ingredients, such as casein or whey (milk proteins). These ingredients can make up to 0.5% of the product by weight.
Purpose: The term "Non-dairy" was introduced by the FDA to distinguish dairy substitutes from actual dairy products like milk or cream. This regulation was established to prevent confusion between dairy-like products and actual dairy products.
Can People with Milk Allergy Buy Non-Dairy Products?
If you follow a vegan diet or have a milk allergy, it is important to avoid products containing "non-dairy creamer" and specifically seek out "dairy-free creamer" options.
What does "Non-dairy" mean?
Definition: According to the FDA (Food and Drug Administration), "Non-dairy" products are those that do not contain traditional milk or cream but may still include small amounts of milk-derived ingredients, such as casein or whey (milk proteins). These ingredients can make up to 0.5% of the product by weight.
Purpose: The term "Non-dairy" was introduced by the FDA to distinguish dairy substitutes from actual dairy products like milk or cream. This regulation was established to prevent confusion between dairy-like products and actual dairy products.
Can People with Milk Allergy Buy Non-Dairy Products?
If you follow a vegan diet or have a milk allergy, it is important to avoid products containing "non-dairy creamer" and specifically seek out "dairy-free creamer" options.
Do you provide recommendations for popular products and new arrivals?
We regularly recommend our best-selling products and new arrivals. Please follow our website and social media channels for the latest updates. Contact us here.